PRIVACY POLICY

DivineEdge Wellness Private Limited

Effective Date: 13 August 2026

DivineEdge Wellness Private Limited (“DivineEdge”, “Company”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information of our customers, distributors, direct sellers and website users.

This Privacy Policy explains how we collect, use, protect and manage information when you visit our website, create an account, register as a distributor, purchase products, use our services or contact us.

1. Information We Collect

We may collect information such as:

• Name, mobile number and email address
• Date of birth and communication address
• User/Distributor ID and sponsor information
• KYC and verification documents where required
• PAN and bank details for applicable transactions and payouts
• Order, payment and purchase information
• BV, wallet, income and payout-related information
• Support tickets, complaints and communication records
• Technical information such as IP address, browser and device information

2. How We Use Your Information

We may use your information to:

• Create and manage your account
• Process orders and payments
• Manage distributor and business activities
• Process KYC and verification
• Maintain BV, wallet, income and payout records
• Provide customer and distributor support
• Handle complaints and grievance tickets
• Improve our website, software and services
• Prevent fraud and unauthorized activities
• Comply with applicable laws and regulatory requirements

3. Information Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure or loss.

Users are responsible for keeping their login credentials, passwords and OTPs confidential.

4. Information Sharing

DivineEdge does not sell personal information as a commercial product.

Information may be shared with authorized service providers such as payment gateways, banks, logistics partners, KYC providers, technology providers, professional advisors or government authorities where necessary for legitimate business, legal or regulatory purposes.

5. Payment and Bank Information

Payment transactions may be processed through authorized payment gateways or financial institutions.

DivineEdge will not ask you to share confidential information such as UPI PIN, ATM PIN, card PIN or banking passwords through email, phone calls or support tickets.

6. Cookies

Our website may use cookies and session technologies for login, security, website functionality, preferences and performance.

7. Data Retention

We may retain information for as long as necessary for account management, transactions, legal compliance, taxation, accounting, audit, dispute resolution and other legitimate business purposes.

8. Your Information

You should provide accurate and updated information. If any information is incorrect, you may contact us or raise a support ticket to request correction or updating.

9. Grievance Redressal

For privacy-related concerns or complaints, you may contact our Grievance Redressal Officer or use the Support/Ticket System available through the applicable user account.

Grievance Redressal Officer: Vaibhav Ankushrao Lavande Designation: Managing Director Email: info@mydivineedge.com Phone: 9075307055 Working Hours: 10:00 AM – 06:00 PM Office Address: Plot No. 898/2 A1, Market Karegaon Road, Parbhani, Maharashtra – 431401, India

10. Policy Updates

DivineEdge may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable legal requirements.

11. Contact Us

DivineEdge Wellness Private Limited

Registered Office: Plot No. 898/2 A1, Market Karegaon Road, Parbhani, Maharashtra – 431401, India

Email: info@mydivineedge.com Phone: 9075307055