Corporate Office: Plot No. 898/2 A1 Market Karegaon Road Parbhani, Maharshtra, 431401
info@mydivineedge.com
9075307055
DivineEdge Wellness Private Limited
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Legal Disclosure & Consumer Protection

Grievance Redressal Policy

Mandated in compliance with the Consumer Protection (Direct Selling) Rules, 2021 & Consumer Protection Act, 2019.

Policy Statement
DivineEdge Wellness Private Limited Is Committed To Providing a Fair, Transparent And Accessible Grievance Redressal Mechanism For Customers And Direct Sellers. Any Grievance Or Complaint Relating To Products, Services, Orders, Payments, Delivery, Refunds, Direct Selling Activities Or Other Company-Related Matters May Be Raised Through The Support/Ticket System Available To Registered Users. Each Complaint Will Be Assigned A Unique Ticket Number Through Which The Complainant Can track The Status Of The Complaint. The Company Will Acknowledge Complaints Within 48 working Hours And Endeavour To Resolve Grievances Within One Month From The Date Of Receipt.
Customer Care

Customer Support Desk

For general product inquiries, orders, and delivery assistance

Customer Care Helpline 9075307055
Customer Support Email info@mydivineedge.com
Working Hours 10:00 AM - 06:00 PM
Office Location 898/2 A1 Market Karegaon Road, Parbhani, Maharashtra 431401
Statutory Nodal Officer

Nodal Grievance Redressal Officer

Mandated under Rule 5(6) of Consumer Protection (Direct Selling) Rules, 2021

Grievance Officer Name Vaibhav Ankushrao Lavande
Designation Managing Director
Official Grievance Email info@mydivineedge.com
Grievance Helpline 9075307055
Working Hours 10:00 AM - 06:00 PM
Statutory Timelines Acknowledgment within 48 Hours | Resolution within 30 Days
Support Workflow

How To Raise & Track Your Complaint

Follow our seamless 6-step Support Ticket Workflow

1

Log In To Portal

Access your Distributor Portal using your ID and Password at mydivineedge.com/login.

2

Navigate To Support

In the main menu, click on Support → Raise Ticket to open the complaint submission form.

3

Select & Submit

Select category (Product, Order, Payout, KYC, Technical), enter Subject and Details, and click Submit.

4

Get Ticket Number

Upon submission, the system generates a unique Ticket Number (e.g., TKT10042) for official tracking.

5

Track & Reply

Track your ticket anytime under Support → Ticket History. Receive real-time replies from Admin / Support Team.

6

Resolve & Close

Once your query is satisfactorily addressed, the ticket status changes to Resolved / Closed.

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