1. Order Cancellation Policy
DivineEdge Wellness Private Limited is committed to providing a transparent, fair, and seamless ordering experience for all our customers, registered Direct Sellers, and independent distributors.
- Cancellation Before Dispatch: You may cancel any placed order before it has been dispatched from our central warehouse or authorized stockist center without incurring any cancellation fee.
- How to Cancel: To cancel your order, please contact our Customer Care Team at +91 90753 07055 or email us at info@mydivineedge.com with your Order ID, distributor ID, and registered contact number.
- Post-Dispatch Orders: Once a consignment has been dispatched or handed over to the courier partner, it cannot be cancelled directly. You may refuse delivery upon arrival or initiate an eligible return under our refund process.
2. Product Return & Refund Guidelines
We take pride in the quality and authenticity of our Ayurvedic and healthcare wellness formulations. If you receive any product that is defective, damaged in transit, or has packaging discrepancies, you may initiate a return and refund claim subject to our verification standards.
- Products must be returned in their original packaging, with intact barcode/batch numbers, and accompanied by the original tax invoice.
- Upon physical receipt and inspection at our corporate center, approved claims will be processed for immediate replacement or refund.
3. Statutory Cooling-Off Period & Buyback Policy
In accordance with the Consumer Protection (Direct Selling) Rules, 2021:
- Cooling-off Period: Newly registered Direct Sellers are entitled to a mandatory cooling-off period from the date of sign-up to cancel their distributorship agreement without penalty and receive a full refund on returned marketable inventory.
- Buyback Policy: Direct Sellers terminating their contract may request a buyback for unsold, marketable inventory purchased through official DivineEdge channels, subject to statutory deduction rules.
4. Refund Processing & Timelines
- Mode of Refund: Approved refunds will be credited directly to the customer's / distributor's verified bank account (via NEFT/RTGS/IMPS) or the original online payment mode.
- Processing Time: Refunds are initiated within 7 to 10 working days following successful inspection and approval of the returned goods.
5. Contact & Customer Support
For any queries, cancellation requests, or refund assistance, please contact our support desk:
DivineEdge Wellness Private Limited
Plot No. 898/2, A1 Market, Karegaon Road, Parbhani, Maharashtra - 431401
Helpline: +91 90753 07055 | Email: info@mydivineedge.com